| QUESTION: Is this a free web site ? |
| ANSWER: Most services are free, with the following exceptions ... |
| The Multi-User Video Conferencing Service and the Video Monitoring Service are available at a modest cost. |
| We ask all users to register and get a ByteBeam / VideoBeam UserID. |
| |
| QUESTION: Why do some pages request my private information like city, state date of birth etc. ? |
| ANSWER: Your private information is needed when we retrieve or calculate some types of demographic data that is specific |
| to your location or age group. We of course need personal data when we, or our affiliates ship products to you, |
| or if we need to contact you regarding any questions or Orders you have placed with us. |
| All of your private information is held in the strictest confidence, and isused only to complete any |
| business we may conduct between us. |
| |
| QUESTION: What are the download messages on your some of your web page for ? |
| ANSWER: The downloads are standard software needed for example - to do text-to-speech and speech |
| recognition. This is provided free by Microsoft and you are given the option to load it onto your computer. |
| The Software is needed to retrieve data, enable an animated web page assistants (like Peedy) |
| who can provide audio and video service enhancements for you. Assistants can also perform a variety of |
| technical and administrative tasks or assist you in other ways that can be of added convenience to you. |
| The software is free and may already be loaded on your computer. If any Microsoft download messages appear |
| while you are visiting our web pages, this means a software enhancement is available to be installed. |
| None of the software is required, but can provide a significantly enhanced web experience. |
| The software does not affect any other programs you may already have on your computer. |
| |
| QUESTION: Who are Peedy, Robby, Merlin, etc.? |
| ANSWER: These are various animated characters available to you and act as a valuable web site assistants |
| to you. For example Peedy can help explain our products and services and assist you in finding information, |
| placing an order, etc. At the present time, our web site enables the characters to communicate with you |
| verbally. The characters are currently in training to better understand and execute your spoken commands. |
| We will advise you via Email in the near future when each character has graduated and is ready to be of service. |
| You are welcome to visit the Microsoft Agent Web Ring via the following link ... |
| Click here to visit the Microsoft Agent Web Ring ... |
| |
| QUESTION: What is this Alert Message ? |
 |
| ANSWER: The alert message is a standard alert for you, provided as a protection for your computer by Microsoft. |
| From this website you can safely click Yes to continue using the features provided on the web page. |
| ( This message appears because the web page is accessing information from reputable offsite sources. ) |
| You can also change the security settings in your Web Browser to bypass this type of alert if you choose. |
| The easiest way to do this is to add http://*.bytebeam.com and http://*.videobeam.com to your Trusted Sites list. |
| |
| QUESTION: What is a UserID, and why do I need one ? |
| ANSWER: You are given a unique number (UserID) when you register with us to use our web site, |
| and to use some of the services available on this web site. Your UserID is used for your privacy and protection, |
| and to help us serve you better. |